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- The power supply in my new ATX case does not seem to work. After I plugged the power supply and turned on the switch, the fan did not turn. I did not detect any voltage coming out of the power supply, either, Is this defected power supply?
ATX power supplies require a working motherboard with a working CPU, memory, and video card to function properly. ATX power supplies are turned on only through motherboard. In other words, it needs to be connected to a working computer before the fan inside the power supply starting to run and the voltage from connectors can be measured. That’s how ATX designed.
If the power supply is connected to motherboard, make sure that the processor, memory and video card are properly inserted. Then checks the voltage selection switch on the back of the power supply. Make sure it is set at 230v for the Indian market.
If the system still does not power up, see if new power supply in question would work in another working computer or see if another working power supply would power up the new system you are building.
If the power supply is confirmed defective, file an online RMA request and ship back only the power supply but not the entire case for exchange.
- After installing the hardware, my bare-bone system does not seem to boot.
The PCChips bare-bone system utilizes shared memory for the onboard VGA video adapter. According to your manual, make sure you have the RAM module seated properly in Bank1. Also, the motherboard for the system is shipped with the CMOS Jumper set to CLEAR from the manufacturer. Make sure you set the CMOS Jumper to NORMAL for proper operation.
- My ATX case will not shut off using the power button.
The ATX case and power supply receives a signal from the motherboard to shut down and are not directly connected to the power button (unlike the older AT styled cases). The motherboard “waits” for a signal from the operating system to insure proper shut down. If it is necessary to shut down the system with the power button, just press and hold it for approximately 5-10 seconds.
- My translucent case won’t post or boot.
Check to insure that the voltage selector on the power supply is set to 220v. Occasionally but rarely, the manufacturers leave the power selector to 115v instead.
- My new Samsung drive is not being properly auto-detected.
Check the jumper setting on the back of the hard drive. Samsung ships the drive with the Jumper set to SINGLE DRIVE as default. There is no need to change the setting to MASTER. Even in a MASTER-SLAVE environment, the drive will automatically set itself to MASTER with this setting left to default. The drive should properly auto-detect. Incase of Seagate drive change the jumper to MASTER, whereas it is coming in slave mode normally.
- During boot up, my system continuously beeps.
The system board has two distinctive beep codes. A continuous, non-stop beep with intervals indicates a memory (RAM) problem. A one-time beep with 3 quick beeps indicates a video problem. Check these components accordingly.
- After installing my new floppy drive, the activity light stays on continuously.
Check to insure the floppy cable is connected properly. The end with a twisted cable must be connected to DRIVE A instead of the motherboard. The RED STRIP on the cable must face towards Pin 1 of the floppy drive connector, which is often close to the power connector. In some situations, the cable may be keyed, allowing it to connect only one way. However, a keyed cable may not guarantee a proper connection. You may have to manipulate the floppy connector to allow proper connection of the keyed cable.
- When I try to use the Power button on my ATX case to turn off my computer it will not turn off.
ATX and AT form factor have few big differences. One is the physical design of the motherboard and the other is the power handling of the two different factors. AT uses “hard” on-off switch that directly controls the dc voltage from the power supply independently from the motherboard. The ATX uses a “soft” switch to control the supply of voltage to the motherboard. In order to get the power to shut off your ATX computer you must hold in the power button for 3 to 5 seconds. To get around this, you can go into the system BIOS and change the Power-Button feature to Instant Off rather than 4 seconds.
- Please tell me how to make a bootable floppy with the correct files to Fdisk and Format this new hard drives.
In order to create a bootable floppy you must first format a floppy diskette with system files. Then copy the following files to the diskette. Fdisk.exe, Format.com, Mscdex.exe, and Himem.sys. After you have copied these files to the diskette label it. “Bootable floppy diskette”. You have now all the files needed to prepare a hard drive for installation of an operating system.
- When I try to install a new modem in Windows, it does not detect the modem.
Most modem will install to COM1-4, depending on the modem. If you have a modem that requires COM1 or COM2, you must disable that COM port then try to detect the modem.
- The 40GB hard drive I ordered turns out to be 20GB.
Check out the model number on the hard drive. If it is consistent with what was ordered and corresponding model number on manufacturer’s web site, you most likely have received the right hard drive. It’s very rare that we ship a wrong sized hard drive. If we did, you can return it for an exchange or refund.
This problem often occurs because of older operating systems and motherboard BIOS. Some operating systems and BIOS are limited to certain sizes of hard drives. For instance, DOS can only recognize up to 2GB. The BIOS limitation depends on the brand, model, and BIOS version of the motherboard. Check the motherboard manual and/or manufacturer’s web site to see if it is possible to download the latest BIOS upgrade.
If problem persists, call our tech support hotline 91-80-25091306/07.
- The 128MB memory I received turns out to be 64MB.
This is often caused by compatibility issues between your computer motherboard and the new memory module. Some older computers allow only certain maximum memory capacity. Adding another 128MB memory may have exceeded that limit. Some proprietary computers may not take standard memory at all.
We suggest you do a few tests. First determine how much memory your computer reads before inserting the new module. Then, remove all the memory modules and insert only the new one to see how much memory the computer registers. You may change the slot the new memory is inserted to see if it makes any difference.
If none of tests helps, call our tech support 91-80-25091306/07. You are welcome to return it in exchange for another piece or for a refund. However, you must report such problems within 7 days after receiving your memory modules.
- The new system I received does not boot at all.
70% of all problems with a system is due to cables and connections. Cable connections inside a system could often become loose during transportation. Please open the system cover, and do a visual checking to ensure all cables are properly connected. Pay special attention to IDE cables, floppy cables, power cables, and all other cables that are connected to the motherboard.
If problem persists, call our tech support 91-80-25091306/07.
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Site Last updated on: 18/8/2008
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