How do I return a defective product for replacement?
We make such a process as painless as possible. The first step is to call our tech support to get some help and/or to confirm that the product is indeed defective. You may also visit our troubleshooting page to see if you can get the problem solved. For instance, if you believe the power supply is defective, ship only the power supply but not the entire case. That would save you and us shipping cost and help us keeping our prices low.
Once the product is received, we?ll test it and then send you a replacement within 1-7 working days after receiving the defective product.
Why do I have to pay shipping to return a defective product from outstation?
This is a standard policy in the PC resale industry where there is only 3% gross margin. With such a low margin, those who experience defective products have to share the cost. Otherwise, the cost has to be spread across board, leaving only higher prices for all.
We do pay for UPS Ground to ship replacement items back to customers. Customers are responsible for any shipping upgrades. To be sure, we have to pay the shipping of ALL defective products back to our vendors. In other words, whenever there is a defective product, we have to pay additional shipping twice (once to our vendor and once back to you).
Why did you ship me a defective product?
There is just no way for us to tell if and when a product is or becomes defective without testing it. Unfortunately, we cannot test all products before shipping. It is universally agreed and understood in the PC resale industry that certain failure rates are expected for any and all products (like everything else in life!). When defective product is detected, Computer Warehouse does honor the warranty. However, Computer Warehouse is not responsible for the loss of time, profit or any other inconveniences resulting from the defective products.
How do I return a product for a refund?
If you received the product within the last 48 hours (12 hours for CPU and laptops memory or any Sealed Products), please note that some restriction applies. The following items are not refundable: opened software, used computer cases, CPU, sealed products and special order items. Unless the return was a result of Computer Warehouse mistake, a restocking fee may apply.
Why is there a restocking fee on my return?
Returned items often lose their resale value significantly, which adds our overall cost. To keep our prices low for all, we apply certain restocking fees to certain items. Our restocking fee is designed not to profit from the procedure, but to recover the cost and to discourage aimless returns. If an item can be resold at its full value, we tend not to charge the restocking fee.
I called your office but no one answers?
Our business hours are 10:00 am to 7:30 pm Indian Standard Time (IST), Monday-Saturday. No one will be there answering phone calls outside the business hours. Our busiest day of the week is Friday & Saturday. Our office is also closed during most national holidays.
If you have a question, please see if you can find an answer online at our web site first. 60% of the questions asked through telephone and email already have an answer at our web site. You may find the answer at our FAQs or simply email is at cmp_bgl@vsnl.net.
I sent e-mail twice but receive no reply
E-mails will be replied only during business hours. Our normal e-mail response time is 12-72 business hours. During peak time such as Friday & Saturday, response to emails may get delayed.
If you have question, please see if you can find an answer online at our web site first. 60% of the questions asked through telephone and email already have an answer at our web site. You may find the answer at our FAQs or simply email is at cmp_bgl@vsnl.net.
